Terms & Conditions
Shipping & Delivery
Shipping rates are calculated during check-out at which time the customer can choose from ground, 2nd day, or international. The method of shipment is typically UPS but we reserve the right to choose the method of shipment (standard or express). Delivery times are not guaranteed and may be impacted by weather, holidays, and other factors.
Returns & Replacements, Refunds & Cancellations
Please visit this page for more information.
Refunds & Canceled Orders
Upon receipt of the returned item(s) your refund will be submitted, and an email confirming your refund will be sent to the email address used when placing the order. To request to cancel an order prior to the Museum Store shipping it, your request must be received within 24 hours of submission of the order. Please email your request to cancel to firstname.lastname@example.org. Refunds take approximately 5-7 business days for processing.
Inquiries Regarding Your Order
To inquire about an order recently placed, please email email@example.com, be sure to include your contact information and order number in your email. The Museum Store will respond with 24 hours.
Pricing & Tax
Prices are subject to change without notice. Orders may be subject to a state sales tax. If we have an operating entity in the "Ship-To" state, you will be charged sales tax as required by law.
Duties & Taxes
For international orders, additional duties and taxes are mandated by the destination country and are the responsibility of the customer. Any additional fees will be collected by the carrier at the time of delivery. The AMNH Store has no control over or anticipation of these charges.
For international orders, brokerage fees charged by UPS are based upon net value of the merchandise and are the responsibility of the customer. Any additional fees will be collected by the carrier at the time of delivery. The AMNH Store has no control over or anticipation of these charges.