Terms and Conditions

Shipping & Delivery  

Shipping rates are calculated during check-out at which time the customer can choose from ground, 2nd day, or international. The method of shipment is typically UPS but we reserve the right to choose the method of shipment (standard or express).  Delivery times are not guaranteed and may be impacted by weather, holidays, and other factors.

Returns & Replacements

Items must be returned within 30 days of purchase. Please enclose a note stating reason for return along with original receipt. All shipping charges on returned items are non-refundable. If an item is damaged during shipment please save all packing materials and contact us immediately at 800-671-7035. Please send returned merchandise and receipt to: 200 Central Park West, New York, NY 10024-5192.

Refunds & Canceled Orders

Upon receipt of the returned item(s) your refund will be submitted, and an email confirming your refund will be sent to the email address used when placing the order. To request to cancel an order prior to the Museum Store shipping it, your request must be received within 24 hours of submission of the order. Please email your request to cancel to onlinestore@amnh.org. Refunds take approximately 5-7 business days for processing. 

Inquiries Regarding Your Order:

To inquire about an order recently placed, please email onlinestore@amnh.org, be sure to include your contact information and order number in your email. The Museum Store will respond with 24 hours. 

Pricing & Tax

Prices are subject to change without notice. Orders may be subject to a state sales tax. If we have an operating entity in the "Ship-To" state, you will be charged sales tax as required by law.